Welcome to TaylorMade Sales Store, your premier destination for top-quality golf equipment from leading brands like Callaway, Cleveland, and Adidas. We’re committed to ensuring your shopping experience is as smooth as a perfect swing. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Includes tracking and insurance

2. Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing. Some remote areas may experience longer delivery times.

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges Policy

We stand behind our products and want you to be completely satisfied with your golf equipment purchase. If you’re not happy with your order, we’ll make the return or exchange process simple.

Who Can Return Products?

Our return policy applies to golf enthusiasts worldwide (excluding some Asian and remote regions) who purchased:

  • Golf gloves (Adidas, Callaway, and other brands)
  • Golf irons and wedges (Callaway, Cleveland)
  • Golf drivers, fairways, and hybrids
  • Specialized equipment for ladies and left-handed players

Non-Returnable Items

  • Opened golf gloves (unless defective) for hygiene reasons

All other golf equipment must be returned in original condition with tags and packaging intact.

Return & Exchange Timeframe

You have 15 days from the delivery date to initiate a return or exchange.

Simple 4-Step Return Process

1. Submit Your Request

Email us at [email protected] with your order number and reason for return within 15 days of delivery.

2. Receive Authorization

We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.

3. Package Your Items

Securely pack the unused, undamaged items with original packaging and tags. Include a copy of your invoice.

4. Ship Your Return

Send the package to our San Jose facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges (size, model, or product type):

  • Follow the same steps as returns
  • Clearly state in your email what product you’d like instead
  • We’ll process the exchange once we receive your original item
  • You’ll only be charged for any price difference plus additional shipping if applicable

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Time to Appear: 5-10 business days depending on your financial institution
  • Deductions: Original shipping fees are non-refundable unless the return is due to our error

Return Shipping Address

TaylorMade Sales Store
Returns Department
2660 Friendship Lane
San Jose, US 95136

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear TaylorMade Sales Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Product Details:
– Product Name: [Product Name]
– SKU/Item Number: [If available]
– Reason for Return/Exchange: [Please specify]

For exchanges, I would like: [Specify replacement product details if applicable]

I confirm that the item is in its original condition with all tags and packaging intact. Please provide return instructions and RMA number at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Email Address]

Special Considerations

For international returns (outside the U.S.):

  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs/duties fees
  • Return shipping costs may be higher – consider using your original shipping method

Damaged or Defective Items

If you receive damaged or defective golf equipment:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost
  • In some cases, we may ask you to return the damaged item using a prepaid shipping label

Pro Tip: Consider purchasing shipping insurance for high-value golf clubs and equipment when returning items, as we cannot be responsible for lost or damaged return shipments.

Last Updated: [Insert Date] – We reserve the right to modify this policy. Changes will be posted on this page.

Questions about our shipping or returns policy? Contact our customer care team at [email protected] – we’re happy to help fellow golf enthusiasts!