Welcome to TaylorMade Sales Store’s FAQ page. We’ve compiled answers to the most common questions about our premium golf equipment, shipping policies, and customer service. If you don’t find what you’re looking for, please don’t hesitate to contact us.
About Our Store
Q: What kind of golf equipment do you specialize in?
A: We specialize in premium golf equipment including gloves, clubs (drivers, irons, wedges, putters), and accessories from top brands like Callaway, Cleveland, and Adidas. We offer specialized equipment for ladies and left-handed golfers.
Q: What makes your store different from other golf retailers?
A: We focus on providing carefully curated premium equipment with fast, reliable worldwide shipping (excluding some Asian and remote regions). Our packaging is specifically designed to protect golf equipment during transit, and we offer transparent shipping timelines.
Product Questions
Q: Do you carry equipment for left-handed golfers?
A: Yes! We have a dedicated selection of left-handed golf equipment including drivers, fairways, hybrids, irons, and wedges from top brands like Callaway.
Q: What ladies’ golf equipment do you offer?
A: We carry a complete range of ladies’ golf equipment including drivers, fairways, hybrids, and irons from Callaway and Cleveland, designed specifically for female golfers.
Q: How can I be sure I’m ordering the right club for my game?
A: Our product descriptions include detailed specifications. If you need assistance selecting equipment, please email our customer service team who can provide personalized recommendations based on your playing style and needs.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two shipping methods:
- Standard Shipping ($12.95): 10-15 day delivery via DHL or FedEx with real-time tracking and insurance
- Free Shipping: 15-25 day delivery via EMS for orders over $50 with basic tracking
Q: Do you ship internationally?
A: Yes, we ship worldwide except to some Asian countries and remote regions. Our primary service areas include North America, Europe, and Australia.
Q: How is my golf equipment packaged for shipping?
A: All golf clubs are carefully wrapped and boxed with protective materials to prevent damage during transit. We use specialized packaging designed specifically for golf equipment.
Q: Can I track my order?
A: Yes, both shipping methods include tracking. Standard Shipping provides real-time updates, while Free Shipping includes basic tracking information.
Payments & Orders
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all payment information and never store complete credit card details on our servers.
Q: Can I change or cancel my order after placing it?
A: You may request order changes or cancellations within 12 hours of placing your order by contacting our customer service team immediately at [email protected]. We process orders quickly, so later requests may not be possible.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date of receipt. Items must be in original condition with all packaging. Please contact our customer service team to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Still Have Questions?
Our customer service team is happy to help with any additional questions you may have about our products, shipping, or policies.
Email: [email protected]
Business Address:
2660 Friendship Lane
San Jose, US 95136